Question 1

Is VineMatched really free?

Accepted Answer

Yes, VineMatched provides completely free mental health support chat services. No registration, no hidden fees, no cost at all.

Question 2

Is the chat anonymous?

Accepted Answer

Absolutely. All conversations on VineMatched are completely anonymous. We don't collect personal information and you can chat without revealing your identity.

Question 3

What kind of mental health support do you provide?

Accepted Answer

VineMatched provides emotional support for depression, anxiety, crisis situations, and general mental health concerns. Our peer supporters offer compassionate listening and emotional support.

Question 4

Are your supporters trained?

Accepted Answer

Our peer supporters are trained in active listening, crisis support, and emotional support techniques. While not licensed therapists, they provide compassionate care and can help connect you to professional resources when needed.

Question 5

Is VineMatched available 24/7?

Accepted Answer

We strive to have supporters available around the clock. While response times may vary, our goal is to provide support whenever you need someone to talk to.